Personalised items
Almost everything we make is personalised to your order. Under the Consumer Contracts Regulations 2013, goods made to your specification or clearly personalised are exempt from the usual 14 day right to cancel. In plain terms: once you have approved your proof and we have printed it, we cannot take it back, because it is no use to anybody else.
Before you approve a proof
You can cancel any order at any point before you approve the proof, for a full refund. Just reply to your order email or ring the shop.
If we get it wrong
If the item is faulty, damaged, or not what your approved proof showed, that is on us. Tell us within 30 days and we will reprint it or refund you in full, whichever you prefer. This does not affect your statutory rights.
If your photograph was the problem
We check every file and tell you before printing if it is too small or too low quality. If you ask us to go ahead anyway and you are then unhappy with the result, we cannot refund it, but we will always try to find a way forward.
Non-personalised items
Anything not personalised can be returned unused within 14 days of receiving it for a full refund. Return postage is yours unless the item was faulty.
How to start a return
Ring 028 3026 9555 or email jimdocsol@gmail.com. Please do not send anything back before speaking to us.